Frequently Asked Questions
| The Leasing Office is open Monday-Friday from 9 am to 6 pm, and on Saturday from 10 am to 5 pm. |
| Yes! Cats and dogs are allowed with 2 maximum animals allowed per apartment. Breed and weight restrictions apply. |
| The community offers studio, one, two, and three-bedroom layout options. |
| Grey House is located within River Oaks District, a 14-acre luxury mixed-use destination in Houston’s Uptown-Galleria neighborhood. |
| The distinctive community features 279 ?timeless residences located across multiple buildings within River Oaks District, a unique enclave of designer shops, distinctive restaurants, office space and stylish apartments. The District is home to over 60 sought after global brands like Hermes, Dior, Cartier, Harry Winston, Van Cleef, Loewe, and Dolce and Gabbana and 12 memorably culinary experiences. Within the District, there is also IPIC Theaters, a multiplex dine-in cinema, Equinox, an athletic resort encompassing 35,000 sq ft on two floors, and Bella Rinova Salon, a hair and spa salon providing a wide range of hair, skin, and nail treatments. |
| Schedule a guided tour online through the property's website or by contacting our Leasing Team. |
| Documents required to apply include valid government issued identification, and proof of verifible income. |
| Monthly income of 3x the base rental rate is required. |
| You may apply online through the property's website. |
| Yes, renters insurance is required. For specific requirement information, contact our Leasing Team. |
| The screening process typically takes 3-7 business days. |
| Lease terms as low as 3-months are typically available. |
| Background and credit checks are required for all residents. |
| Standard deposits range from $500-$1,000 and additional deposits may be required depending on screening results. |
| Utilities are not included. |
| Residents are responsible for water, sewer, trash, pest control, and electricity. |
| Rent is due on the 1st of each month. Payments may be submitted online. |
| Lease terms vary from 3-15 depending on availabilty. |
| Before receiving possession of the apartment, the lease contract must be executed, prorated rent must be paid in certified funds, and proof of renters insurance and electricity activation must be submitted. |
| Subletting is not permitted. Transferring within the community is possible. For terms regarding transferring, consult our Leasing Team. |
| Residents must provide a 60-day written notice to move-out for both in-contract and on month-to-month plans. |
| Amenities offered include 24/7 concierge, rentable guest suites, a fitness center, yoga studio, conference room, two swimming pools and jacuzzi spas, rentable club room, screening rooms, gas grills with al fresco seating. |
| Several amenity spaces are available for private events. |
| Residents can rent a one-bedroom suite which includes cable, wifi, and full acess to common area amenities. |
| Parking is available for residents onsite with guest parking available streetside. |
| Electric vehicle charging stations are available. |
| Packages are delivered to and held by concierge services. Residents receive notifications of deliveries. |
| Various events are held throughout the community and are great ways to meet your neighbors. |
| Residents can reserve amenities through concierge services. Rates vary depending on season. |
| Guest parking can be found streetside. |
| Guests can access the building through the main lobby and check-in with concierge services. |
| Yes, the building is accessible for individuals with disabilities. |
| Amenities and common areas are accessible. |
| Accessible parking spaces are available. |
| Cats and dogs are allowed as pets. |
| Breed restrictions apply. For specific details, contact the Leasing Office. |
| 2 pets are allowed per apartment. |
| Service animals are permitted. |
| Pet deposit are $250 and pet rent is $25 per pet. |
| Grey House River Oaks is located in Houston's Uptown-Highland Village neighborhood. |
| In addition to being located within River Oaks District, the community is located near Highland Village, The Galleria, and numerous grocery stores and endless restaurants. |
| Zoned schools include The School at St George Place, Lanier Middle School, and Lamar High School. |
| Nearby universities include Rice University and University of Houston. |
| The nearest public transit stop is located at the intersection of Westheimber Rd and Kipling St. |
| Rent can be paid online and via the resident mobile app. |
| Leases can be renewed online through the resident portal. |
| Maintenance requests can be submitted through the resident portal and the mobile app. |
| Yes, residents can access an online portal. |
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